"Made an order over the phone for three items for carry-out. The total should have been $26.00. Went to Cafe Sushi, and the total was $40.00 at time of pick-up. The lady said that the prices went up, though their menu was not updated on their site. She and four other employees surrounded me as I tried to explain that someone should have stated over the phone the prices are incorrect (or had increased), to which the lady said there was no need to. Unprofessional from the staff as the lady started to raise her voice.To the staff/owner of Cafe Sushi. You need to be transparent. If your prices increased, that's fine, notify your customers, over the phone or in-person. Update your menu on your website with the new pricing. All of this could have been avoided had you been upfront with the expectation on the pricing changes. Do not raise your voice to your customers. They will not return to your business."
