"To start, the amount of birria provided was unacceptable. For over $13, I would expect at least enough for two tacos, but it barely seemed like enough for one. There was hardly any broth; it looked more like a plate of soggy noodles. I also ordered three quesabirria tacos with consomé again, only to find that they forgot the consomé once more.
I called the restaurant to address the quality of the ramen birria and the missing consomé. I suggested they deliver the broth to me since I live just a few minutes away, but they refused and offered only a partial refund instead. The response I received to my complaint was disheartening: “You don’t have to order from here anymore.” That’s not the kind of customer service one expects, especially from a small business.
It's crucial for businesses like this to re-train their staff in customer service if they want to retain customers and encourage support. My family ran a similar small business, and we always treated our guests with respect. I tried to remain polite during my call, considering the challenges of customer service, but the young lady I spoke with had a snarky attitude when I raised my concerns.
I recommend steering clear of this establishment and supporting others instead. In my opinion, Los Comales would be a far better choice than this place."
