"This is not a venue for service at all and amenities are limited so beware before you consider this hotel. The good: Bedrooms Location to the riverfront, shopping and Canal Street Casino (if that’s what you want) The bad Service Housekeeping (non existent) Staff attitudes Lack of amenities (Note: there is no pool) The actual bedrooms are good. Large, spacious and very comfortable. I slept great and enjoyed the view. But, and here’s the but, a hotel is about experience, location and amenities. With the exception of one restaurant (where a queue will gather in bad weather), fitness centre and business facilities, bars and eateries are in the the adjacent Fulton Street and not in the hotel building. The upside is you feel in a world within a world. The downside is when it is raining you get wet going anywhere and that is soaked to the skin. The casino is accessed across a short outside walk way and via escalators and a below ground level passage, carpeted and part of the complex. As with all hotels (and who knows why other than to make money) you will be charged a resort fee of $25 per night which pays for “a range of facilities” apparently business centre, fitness centre, wifi and, interestingly, housekeeping things one would expect within the room rate and most of limited use to visiting tourists. And here’s the thing, despite being part of the additional charge housekeeping is not automatic and has to be requested the day before!! But beware, even when you book it they don’t show up. This appears to be a regular occurrence with my daily complaint one of many. Indeed in trying to get housekeeping over a 3 day period I was passed between different people and departments none of whom resolved my issue, all with deference in their manner and my room still not attended to after a request some two days earlier. When they did, the service is deplorable (see photos). So bear in mind you are paying for it but don’t have any expectations. Breakfast is served in Ruth Chris’s Steakhouse but service is utterly shambolic and in the end I left after waiting 40 minutes as my breakfast order never turned up (with the server telling me they had no idea when it would be cooked) despite the place having barely any customers at the time. Not the big American customer service we hear so much about. Walk up Proytas Street and look down any side street to your right and places are aplenty. Hotel staff have a brashness in their manner, with the exception of Ronald who not helped with my bags and remembered me the next day were generally disingenuous. The check in procedure was clearly scripted and closely followed as when I engaged with reception staff in conversation they simply smiled and continued with their pre ordained script, incongruent to what I was saying. The checkout was worse with a grumpy receptionist, devoid of any customer service and an attitude. If you are here to gamble the large casino is very much like Vegas. Style, signage and amenities look the same, having stayed at Harrahs Vegas. The hotel is very near to the outlet shopping, convention centre and the riverside walk. The Queen Creole is nearby. The Natchez further alongside the river front. WW2 museum about 10 minutes away. The bottom end of Canal Street and Canal Place shopping is 5/10 minute walk; Bourbon Street and other attractions 10/20 minute walk. French district 20 minutes. Garden District use the Charles Street Streetcar (a 24 hour ticket is $3 to use on the whole streetcar system). If you have come to experience the real ’Big Easy’, this is definitely not the place for you. If you are looking for a great customer experience this is absolutely not the place for you. Better, more competitively priced and much more authentic hotels with that New Orleans feel are in abundance and nearby in the main areas of the city and who are keen to welcome you. If on the other hand you couldn’t make Vegas, are here to gamble enjoy the big casino and can accept poor customer service you may feel this hotel may well be your ideal venue. Take from this what"
