"At that point, my wife decided to cancel her order. I asked to speak with the manager, who offered to remove her meal from the bill. I specifically inquired if my wife could wait for her sushi to be remade at no charge, and she confirmed that it would be possible. Eventually, the correct meal was brought out, but when the bill arrived, my wife’s meal was still included.
I informed our server that the manager had assured us it would be removed. The manager returned to clarify that she only meant it would be taken off if my wife canceled her order. I shouldn't need her approval for that; if we were canceling it, of course I wouldn’t be paying for it! At that point, she agreed to discount my wife’s meal by 50%. I explained that this wasn’t what we had originally agreed upon, but she insisted that was the best she could do. I accepted but told her we wouldn’t be returning, to which she simply replied, "OK."
When I reviewed the bill, I noticed that I was charged $18.95 for my entrée instead of the correct price of $15.95. I pointed this out to our server using the menu for reference, and she adjusted it back to the accurate amount. It’s astounding that they would try to charge us extra even after mistakenly applying a discount to my wife’s meal.
I understand that mistakes can happen and that service may sometimes be slow, but I expect businesses to take accountability for their errors and, more importantly, to fulfill their promises and maintain honesty with customers. I will never return to Yamato, and I cannot recommend this place to anyone."
