"We ordered 2 large takeout meals for Chinese New Year 's eve dinner and weekend dim sum. The food was good for Santa Barbara, albeit greasy, with a few unexpectedly deep fried dishes that is not usually served as deep fried (sauteed shrimp for the shrimp noodle dish, deep fried taro cake). The portions were small. Dim sum was ordered on sunday, aproximately 20 separate dishes. We did not receive 3 dishes (triple order of shrimp cheung fun, which is a steamed rice noodle dish with shrimp and specialty soy sauce) that my grandchildren liked. In addition, shrimp chow mein, which I had specifically requested as one of the party liked crispy chinese pan fried noodles, was misordered as shrimp lo mein, a soft noodle dish. When I called to have them rectify the mistake, the receptionist initially told me the dishes would be refunded, as the dishes as requested were charged. I received a second call from the restaurant that the manager refused the refund as they claimed the 3 triple order of shrimp cheung fun was sent in the order. No explanation was offered for the shrimp noodle dish cooked wrong. A further communication that triple order shrimp chow fun was sent is also wrong as that also was not sent. This left a bad taste for what should have been a nice meal for an extended family gathering."
