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Braza Brava Pizzeria Napoletana

Braza Brava Pizzeria Napoletana

7959 Broadway St, San Antonio I-78209-2667, United States

Wine • Pizza • Italian • Campania


"I came here for a girls night out and ordered the scallops over pasta. There were two tiny scallops on the plate that weren’t even worth mentioning with a spoonful of pasta. Not even enough for a toddler to eat. I immediately asked my server for something else realizing this is not worth paying for and the server gave me a lot of attitude. My food came when everybody was already done eating and she still charged full price in addition to a tip fee for being six or more guests. I spoke with a manager about how I cannot tip a server that did a poor job and left my drink dry all night on top of being rude when I requested a different entree. The manager asked me to try out one more time and provided me with a gift card. Second time around, we were seated without menus and had to go find the server to follow up with us. I ordered the Cacio de Pepe pasta with lamb chops on top. He brought me the lamb chops entrée with a side of vegetables. I told the server that it was the wrong entrée and asked him to bring me the cacio de Pepe noodles on the side. Instead of being humble and bring me the noodles, he tried to charge me a separate entrée and then followed up with arguing with me about why he needs to charge me for two separate plates. The manager met with me. I told her that the server was made aware after I received my plate that it was the wrong entree. The manager asked if I had eaten my whole plate before notifying him to which I replied no. The manager stated I asked for the pasta after receiving the lamb chops and I said yes because that’s what I ordered. the manager asked if I returned the plate I said no because lamp chops is what I asked for over a bed of pasta. The manager was definitely trying to fight her way out of removing the extra entree. She then tried to convince me that my server was a great one. As a fine dining server of several Italian restaurants, I am astounded at the behavior of the staff. They are more worried about being right then they are about a returning customer. I have never stiffed any servers until I tried this place and this is the second time I have not left a tip. It is very difficult for me to justify it but with having the service that they have given, they left me no choice. if you’re going to try and sneak a $30 entrée onto the bill, you will Of course you’re going to get some poor feedback. Also, there is no cheese on the bruschetta which makes the appetizer very bland. (Just tomatoes over soggy bread) the spaghetti meatballs was also very bland . The meatballs had no taste whatsoever. The lamb chops had no taste, just a spicy sauce placed on top to hide what was missing. we will never be coming back and no gift card could bribe me into trying this restaurant a third time. Please do not waste your time on this Italian restaurant. There are plenty more that are far above this one in standards in the San Antonio area. Even Olive Garden sadly which is a corporate chain has better food and service."