"Lumes Brunch Cafe consistently impresses. To provide a balanced review, I’ll start with a few drawbacks. There are times when you enter to find many open tables, yet still have to wait to be seated. I believe this is due to the limited number of servers available to manage the tables. Additionally, there have been rare occasions when coffee refills take a long time, which can be a bit frustrating. Lastly, their weekly or weekend specials could use more variety. This would be a great opportunity to introduce new and creative dishes to see if they should become permanent menu items. For example, visiting the Crispy Waffle on a Saturday reveals that they offer three special dishes. Since we dine here so often, the menu feels a bit repetitive, and we would welcome some fresh options.
Now, on to the positives. The wait staff is superb. Out of the six or so servers working on weekends, there’s just one we’re not fond of, but it’s only because she is very businesslike. Most of the servers know exactly how we like our coffee and bring it to our table without needing to ask, which we really appreciate. The food is consistently excellent. We've probably visited the Willowbrook location around 175 times in the last two years, and in all that time, we've had only a couple of complaints, with the worst being my own oversight. Each time, they offered to get me something else, showcasing their outstanding customer service. The hostess always greets us with a smile when we arrive, and sometimes the owner even stops by to check on us. Lumes in Willowbrook truly embodies what a restaurant should be."
