Jalitos
Dairy Queen

Dairy Queen

4757 Spencer Hwy, 77505, Pasadena, US, United States

Steak • Burgers • Fast Food • Ice Cream


"I'm not used to getting lousy customer service at this particular Dairy Queen and I find it very disappointing that they would have somebody in a customer service as well as management position who is very obviously in the habit of being condescending. This does not set well with me as a customer and somebody that has 40+ years of customer service experience. The young lady that was cashing us out, though timid, would be much better suited for the management position while the lady in the management position would best be suited for a housekeeping position (i.e. cleaning bathrooms). It will be a long time before I do business at this location again. I am posting this complaint for my mother who does not have a Google account. To add, I also work in customer service (about 2 years now) and would not talk to my customers over a mic headset that way EVER. Even the managers at my restaurant have MUCH BETTER of an attitude towards a customer that's rude to them than this lady towards us asking very kindly a SIMPLE question! What's so hard about going ahead and charging us a 16 oz blizzard with plain ice cream in it since you can't kindly just tell us what the difference PRICE WISE the difference between a 16 oz blizzard and a 16 oz ice cream? We would've paid for a 16 oz blizzard at normal price with just ice cream in it if the customer service manager was much better. Y'all are going to lose business if this keeps up. The manager's name is Bella (based on the receipt we received). I don't know the name of the redheaded timid lady who was working the register, but thank you for being much kinder to us than your rude manager."