"However, when I arrived that Monday and mentioned my catering order to the cashier, everyone seemed puzzled and said they had no record of it. After a minute or so of frantic searching, they found my order on the bulletin board, which was very easy to see. They apologized, explaining that Kayla hadn’t communicated my order to anyone.
When Kayla finally arrived, her only response was a casual "oh." The reason I'm giving two stars instead of one is because of the woman at the front (I wish I had caught her name). She immediately apologized and started working on my order by herself, while the other employees, including Kayla, just stood around doing nothing.
I wouldn't have been upset about them forgetting my order if the others had at least offered to help her or provided an apology. It felt like I was the inconvenience for their mistake. The woman who assisted me truly deserves a raise, a promotion, and all the good things in life. I understand it was early in the morning, and the other employees may have been tired, but so was I. I was responsible for catering an office party, and their oversight made me late."
