"Terrible leadership/customer service. Be aware of the bathroom locks here.The store manager Jenny handled the situation poorly.I was in the restroom, on the toilet, and somebody somehow could open the door. When I was locking the door befor that, I turned the switch all the way that I could, saw the metal bar inside move, couldn 't open the door from the inside, so I figured that was good. But somebody else tried to open the door when I was on the toilet, and they couldn 't at the 1st try, so they pushed the door harder and made it open.I felt very unsafe and embarrassed.I went out, told manager Jenny, and the first thing she could say to me was: "oh that 's restroom is not usually used "Wow, ok then, why didn 't you put a sign?She never apologized or felt sorry for what I went through. Her first instinct was to protect herself by bringing that up.Then obviously she couldn 't argue with the fact that there was no sign, so she told me to come in and show her the lock. What else could I show her?I did what I could to lock the door.She came out from the restroom and said that the lock was fine, asking me to show her how the door could be open from outside, like I was lying to her?In the whole conversation, she never said Sorry for what happened, never empathized with me and tried even a bit to make me feel any better. She focused on showing me that it was my fault that it happened. Even when I pointed that out for her that she was only looking out for herself, she defended herself and said that She felt sorry that I felt that way about her.Wow, what a way to treat your customer. You don 't realize that the customers help you keep your job?I suggest corporate train your employees better and hire people with better people skills. If you already work hard to create a good product, I 'm sure you wouldn 't want to lose business for bad customer service. The argument we had in front of numerous customers did not help with the store 's image, either. Mistakes happen, but all of this drama would have prevented if you trained your employees to be more customer-orientedSoon after I posted this review, the district manager left a reply here apologizing and saying that she would call me. She never did. Actions speak louder than words."
