"I’ve been a regular customer at Madison Café for quite some time, visiting almost every day. In the beginning, I really enjoyed coming here—the food was fresh, flavorful, and served with a smile. The woman up front taking orders is always friendly, professional, and makes you feel welcome. She’s definitely one of the highlights of this place. However, I’ve consistently had a different experience with the two gentlemen in the back who prepare and package the food. They’re not very approachable or cooperative. Whenever I’ve asked for something simple—like a small adjustment or clarification—they act annoyed or bothered, as if customer requests are a problem. That kind of attitude doesn’t sit well, especially with regular customers. Lately, I’ve also noticed a drop in food quality. I usually order the cheeseburger deluxe, and I used to really enjoy it. But recently, the burger has been overcooked, dry, and lacking flavor. The bun is soggy and sticks to the meat, which makes the whole thing less appetizing. I’ve also asked for an extra slice of pickle a few times—nothing major—but even as a regular, they don’t want to accommodate. That’s disappointing. Considering how expensive the food is, I really expect better quality and service. Madison Café definitely has potential, but there are areas that need improvement—especially consistency in food quality and the attitude of the kitchen staff. For now, I’d rate it 3 out of 5 stars. Hopefully, they’ll listen to feedback and make the necessary changes. Meal type: Lunch Price per person: $20–30 Food: 3 Service: 3 Atmosphere: 3"
