"Instead, I received a tiny sandwich in a hot dog bun, filled with barely any grilled vegetables. To make matters worse, I wasn't offered any discount despite being told earlier that they would provide one due to the lack of vegetarian choices.
When I called to explain the situation, the staff was unhelpful and asked me to go through unnecessary steps instead of simply issuing a refund. I just wanted my money back, but the person on the phone claimed there was nothing she could do and suggested I had already eaten the sandwich, which was completely untrue. I had witnesses who could confirm that I hadn't touched the unsatisfying, unappetizing meal.
I offered to bring the food back, but the staff member insisted on talking to the manager for approval, all while treating me with an unwarranted attitude. She even mentioned I could have my tip back, which I found incredibly disrespectful given that the error was on their part. To top it off, she hung up on me.
This was the most appalling display of poor customer service I've ever experienced. My family, who often orders from this restaurant, was astounded by the way I was treated, and we've collectively decided never to return.
I regret spending $20 just to warn others not to waste their time or money here. The staff's attitude towards vegetarians was especially concerning. If you're looking for vegetarian options, I advise you to steer clear.
In short, all I wanted was a refund for an overpriced meal that was completely wrong. Save your money and protect your peace. This place is not worth it—vegetarians, beware!"
