"I paid with my card, and I had a receipt, so I approached the manager to discuss the issue. I never asked for a free pizza; I simply wanted to find a solution to correct my order. The manager put me on hold to consult the owner. When she returned, she informed me that the owner wouldn’t remake the pizza and insisted that he remembered my order and that he had made it correctly. However, if that were true, then why did the unwanted vegetables still appear on my pizza?
I communicated my concerns to the manager, clarifying that I never intended to get something for free. She acknowledged my position, and I expressed my disappointment that we couldn’t reach a resolution. I informed her that I would be leaving a review to share my experience with the poor customer service provided by the owner. After spending $23 on two small pizzas, one of which was incorrect, I feel frustrated. Dining out is already expensive, and it’s disappointing when your order isn’t right.
I would have gladly paid for the correct pizza; I just wanted to make it known that there was an error and to receive fair treatment. Unfortunately, I wasn’t given the option for resolution—only told that the owner wouldn’t remake it. So, I’m writing this to let others know that it seems like the level of customer care is not dependent on whether you are a paying customer in this establishment."
