"I want to start off by saying this is not related to the baked products. Those are good. It's more a disappointment to how a situation was handled. I always want to support local businesses, especially in The Bronx, where I live. I also want to go where the product is good, which I have already established. That being said, I ordered 2 dozen donuts for a party for my daughter in November. I paid in full on a Wednesday to be picked up on Saturday. On Saturday morning, my daughter looked sick and tested positive for COVID. I had to cancel everything. I called them and although it was a tough situation, they were initially quite understanding. I felt bad, because they had been boxed up, but I know they would have no problem selling them off, because again, their product is good. I offered to come in and get them so they wouldn't go to waste, but again my daughter just got COVID. They told me to let them know a day in advance and they would get another order ready. I bought pies from them for Thanksgiving and Christmas, each time letting them know that I was the guy with the sick daughter and would be ready for the donut order soon. I had to wait until the new year, as parties are hard to throw for 6 year olds during the holidays. I called them up to get my order going. The lady on the phone was really helpful, setting up a new order. Everything was ready to move forward, until a man in the store that had remembered the incident decided not to honor the arrangement that we had come up with. This is after it was paid for and after I had supported the business on multiple occasions. Isn't the personal connection one of the greatest advantages to supporting small businesses? That went out the window, along with my future patronage."
Kaiser Rolls
