"When we tried to order wine, the first two selections were unavailable. When we inquired about the wines he did have, his response was, “I’m not in charge of the wines.” After that, he and the staff tried to locate our third choice, making us wait an additional ten minutes.
When we questioned why the Gem Salad didn’t actually contain any Gem Lettuce, he simply stated that no one had ever asked him that before, and then he walked away. The salad was made with Romaine Lettuce. When we requested cheese to be added to the pasta Bolognese, he seemed surprised by the question and asked what kind of cheese we wanted, as if he had never been asked to add Parmesan before. Adding cheese at the table is standard in most high-end restaurants, yet he appeared annoyed to even have to do it.
From start to finish, this service was an absolute joke. He never apologized for any mistakes or asked how he could improve our experience. Despite there being virtually no other diners present, we received slow and inattentive service throughout our meal. The food itself was just mediocre, with the Gem Lettuce Salad being incorrectly labeled and lacking any Gem Lettuce, and the pasta Bolognese being bland. Our dining companions were also dissatisfied with their dishes.
Wolfgang Puck should be embarrassed by this new restaurant. It fails to meet the standards of his other establishments, and if things don’t change soon, it likely won’t last long."
Kaiserschmarren
