"I am a loyal customer and have always enjoyed the food at this restaurant. My usual order is the teriyaki chicken, which is always good. However, the last time I picked up my order a little late due to work commitments. When I finally got home and opened the container, I found that it was completely drowned in sauce, making it inedible. The next day, I called the owner to explain the situation and asked for a replacement since I am a regular customer. However, the owner refused and argued with me over the phone, showing a lack of compassion and care for me as a customer. It is disappointing when the owner prioritizes profit over customer satisfaction. I have never been treated like that before and it was a disheartening experience. I recommend this restaurant for the food, but be prepared to deal with any issues that may arise as the owner may not be accommodating to regular customers."
