"My first visit to Knox Burgers will also be my last, and with good reason. Flavorless food, high prices, cramped conditions, and a confused presentation result in a place that looks intriguing at first glance but is little more than a gilded front.
We tried two different burgers, onion rings, and sweet potato waffle fries on our visit. The burgers have all the quality of a low-tier fast food burger but without the flavor. Greasy and heaped with toppings, these could at least be palatable burgers if even one aspect of them was done well. The reality, though, is that either the owners don't eat their own food or someone has mischievously hidden the seasoning because the final product is about as appealing as flavorless oatmeal.
The fries and onion rings are, astonishingly, even more disappointing. The onion rings are served with a dipping sauce, which is absolutely necessary as the rings have no flavor. They don't even come salted, they are literally just blandly battered onions. Dry and cardboard flavored, even two large men with big appetites pushed them away. The waffle fries are at least lightly salted, but they, too, are bland. A little bit of honey or other addition would go a long way to making them palatable, but unfortunately what could be a delicious treat is almost as bland as the abysmal onion rings.
While the food is bland, the restaurant itself is quite the opposite. A schizophrenic blend of Southern culture, patriotic displays, large screen TVs all tuned to different channels, and a hip presentation result in general confusion about who the restaurant is trying to serve. The booths are uncomfortably small and any party larger than two is likely to have a difficult time. The staff are polite, friendly, and well-meaning, but I can't help but notice that they seem under trained and uninformed. Staff stated that food would be brought to the table, but food is instead picked up. No numbers are called, so restaurant goers have to sort of guess and check to see if their meal is up.
I could forgive the confusing presentation if the food was even decent, but particularly for the price any interested party would do better to patronize one of the dozens of less expensive and higher quality restaurants – fast food or otherwise – that can be found only a block away from this failing experiment."
