"The shakes were another letdown; they were slimy and warm, tasting like a mix of strawberry and chocolate, indicating that the blender wasn’t cleaned between uses. We did get a refund for the shakes, and while the general manager offered us two complimentary cards, I felt that they didn't fully address the issue. From my experience managing a similar restaurant, it's essential in the food service industry to go above and beyond in these situations. This includes apologizing sincerely, providing compensation, remaking the shakes at no charge, and ensuring that customers feel valued and cared for when things go wrong. Unfortunately, that level of care was lacking here."
