"I'm really confused about what happened and if there were changes since the last time I came here, which was a few months ago. I came again about a week ago with my friends for a celebration. A few days prior to that, I called to make a lunch reservation for this Santa Clara location. The lady on the other end was really sweet and recorded all of the party information and date/time. However, on the day of, I arrived for the lunch I planned with my friends informing them i was here for my reservation, and the employee there looked extremely confused and said there was no reservation, while flipping through their notebook at the front. Thankfully since our reservation was for lunchtime right when Beque opens, there were still lots of tables, and so she said she will seat us even though we don't have a reservation.They only brought out 2 saucers of sauces for our party of 6 and forgot to bring out more until we reminded them. Our order took longer than usual to come out. Some people in my party also used the bathrooms and said they weren't maintained recently.Maybe I did not come on a good day or they were understaffed that day, because I did only see one person attending to all the tables during the time I was there. The experience i had last week contrasts greatly to the dinner I had here months before, which was also a reservation but was organized well by the staff. Although the service was not as it's strongest at this time, I will always appreciate Beque's generous portion sizes, fair pricing for AYCE, and extensive menu that contains many options without marinades and is perfect for people with allergies/intolerances."
