"My bestie and I, who both live in Austin, traveled an hour down to Kingdom Pinballz for a Mardi Gras themed murder mystery event. After having attended the Hillbilly BBQ themed murder mystery event at the Pinballz Lake Creek location 2 weeks prior, we had high hopes for a similar experience down in Buda. Sadly, the experience was nowhere near our prior one. With the event starting a 7pm, I 'd taken precautions for traffic (I live just over 1 hour away from this location I left at 4:30pm, and arrived at Pinballz at around 5:45pm. Once I walked in, I was warmly welcomed by a staff member, and I asked him about the murder mystery for tonight and he looked at me as if this was the first time he 'd heard of such an event. I know I was early, but he seemed to have no idea of what was going on that night as far as the murder mystery thing. I went and grabbed a drink at the bar while waiting for my frend. She arrived around 6:15, and we 'd been advised to arrive by 6:30pm so that we can check in for the event and hopefully be assigned main characters in the event, so we can get into the characters and really enjoy the experience. That happened up at the prior Lake Creek location murder mystery 2 weeks ago, and we loved it. Sadly that did not happen. We spoke to several employees throughout the evening, wanting to know where we were supposed to go, and what was going on where. No matter who we spoke with, they all provided a different answer. Basically, it seemed like no one knew what was going on tonight at Kingdom Pinballz. We were directed to wait outside at the outdoor bar/patio setting. There were only 4 tables set up with decorations/etc, but around 30 40 people came outside as we were waiting, and it seemed like there were not enough tables set up with tablecloths/decorations, so something wasn 't working right there. The event was supposed to begin at 7pm with dinner being served, then around 7:30pm we were supposed to start mingling with one another to find certain characters to follow our character objectives etc. We had not been given characters, we had no idea if we were even in the right place. No one said anything to us. Then, finally, around 7:30pm, the kitchen manager came out and said the event was starting inside in one of the other party rooms they had (we were previously directed to party room B, but the event was actually happening in party room A and A2...um...OK..... We then went to check in and get our characters. At the Lake Creek murder mystery 2 weeks ago, my bestie and I both were given two great characters to play with a solid backstory and key involvement in the story. My bestie had emailed ahead and asked if we could pick characters beforehand. She was answered by a staff member who said they don 't allow picking characters beforehand in case people don 't show up. So... once they finally told us where to go check in and get our characters, we waited in line and did just that. Evidently, the hostess checking us in said they had called everyone on the list and given them a chance to pick what character they wanted to be. The reservation was in my name, and I got no such call. They wound up giving my bestie and I two practically irrelevant characters... Friend 1 and Friend 2 ... this was not what we 'd signed up for. My bestie went to talk to someone about it, I sat at our table to hold our position. She came back, and said I don 't think I want to stay for this. I agreed, and we left. We 'd spoken with a manager who had given me a full refund and he 'd also given us a card with credits to play at a future date, so I appreciate that. My bestie was very upset and she made her thoughts known to the manager. I then provided some constructive feedback. I told the manager he should reach out to the staff at the Lake Creek location who had run the murder mystery 2 weeks prior. He should have them come down to work with them or train them on the best way to run any future events.I don 't blame any one person or any group of pe"
