Kui Chai
Thai Town

Thai Town

359 N McLean Blvd #1438, South Elgin, IL 60177, United States

Thai • Salad • Drinks • Asiatic


"I rarely will post about a bad experience in a restaurant because we worked in the business and understand it could just be a bad day... I have to share a horrible experience with Thai Town in South Elgin. We wanted to try something new and trust me we will not go that route again. Called the order in for pick up and was told it would be ready in 20 minutes, went it took another 35 minutes waiting. We ordered 2 pad Thai meals, sesame chicken meal and an order of calamari. While I was there the kids wanted the soda with the tapioca which I thought would be maybe a few dollars 5.00 a piece). I was handed a tiny bag and pulled up a screen to tip her 9.00 or more on the meal I was picking up, they would deliver for 6.00. We are all for tipping but really... I did tip 3.00 like a fool.. The drinks the kids threw out because they said it tasted like bleach. Charged 9.95 we were given literally 8 calamari. They told my son when he questioned why it was so small that calamari is expensive??? We came home and I was just so disgusted and showed my husband so he called the owner got on the phone and he explained to her that he wanted half our money back because it was so bad. She said bring it all back and we said fine we will be right there it was terrible). The son called before we left screaming "How dare you talk to my mother that way and my husband said I was very nice to your mother but I am very very dissatisfied with your service and food. The son said keep the food and fight your bank, I will not give you back your money!!! They said they have to feed their family and could not give a refund to us and my husband said he was simply trying to feed his family and it was unacceptable food and service. The 8 calamari were literately rubber bands dipped in breading served with a watered down sweet and sour sauce..... Longest post I have ever written... Wish I would have read the Yelp and Google Reviews First!!!! Pictures will not post but will upload if I can so you can decide for yourself.."