"Just don't do it. Their food was kinda tasty but for the price, it wasn't worth it. I thought I was getting white, regular take out boxes full of food but we got black portion-sized containers. It was $75 for food that looked like $40 worth. I could get the same quality or better AND more quantity elsewhere for less. I also had the worse restaurant/customer service experience in my life. No exaggeration. I had to call because they forgot my fried rice and I had to argue with the guy on the phone about missing it. He kept saying that he made sure to put it in there. I'm staring at all of my opened containers and empty bag with no fried rice. He just kept saying he put it in there and that it was in a white container. I told him I'm looking at all of my open containers and empty bags and I don't see it. He kept saying it's in there. I had to keep telling him it's not. He finally offered me to come pick some up or a credit for next time but I asked if I could just get a refund for the rice. He went to go ask his boss if that was possible and came back on the phone to say that I have the rice. I hardly lose my temper but I was so frustrated, I lost it. I don't understand why I have to argue about my missing fried rice. I just wanted to go pick it up or get a refund and I have to sit here and listen to him tell me it's in my bag numerous times when I'm looking at my bag. He seemed like a nice guy but I don't understand why he had to keep insisting it's in my bag when I'm looking straight at my bag and food. THEN I ask to talk to his manager, named Nancy, and she tried to keep telling me that the rice is in my bag. Like really? I told her that it wasn't and she insisted again that it was in there again. I told her it wasn't and that I don't understand why I have to argue about something as simple as not getting my fried rice. It's stupid. I know I was raising my voice so I get why she was being rude to me. But then she tells me I was arguing with myself and she was trying to clarify. I really shouldn't have to say that I don't have my fried rice 10 times, even if it was with a different person. I got frustrated and lost it. I am willing to admit that I started to cuss. So she hung up on me. Makes sense and don't blame her for that. But if I were her, it would've been a simple as saying I'm sorry that you don't have your fried rice. We really thought we packed it in there. What solution would you like Rather than still try to tell me that the fried rice is in my bag that I emptied. And then to be rude. I've dealt with angry people and I STILL don't act rude when it's a customer. Why would you instigate and ask if I'm done? Why would you go on the phone with an angry person arguing about not having their fried rice and still insist it's in there? I just didn't understand why I was even in this situation. Sorry but I've NEVER, and again, I'm not exaggerating, when I say I've never had a problem with service anywhere in that type of capacity. I'm usually a patient person and I have never raised my voice or have been rude to wait staff. I know, how can you take someone's word after they just went ballistic on the phone? Because I'm willing to admit that I did because it was out of character for me. But then again, I've also never had to argue about something so minimal. Never felt like a Karen until now. I'll never come back because of this. I did receive a text later to say I would get a credit back for the missing rice and that my rude behavior of swearing at the two staff members wouldn't be tolerated. The words will not be tolerated threw me off. Am I in elementary school? And then proceeded to say mistakes happen. Terrible customer service shouldn't be tolerated and the mistake was arguing with a customer about whether their fried rice was missing. Dumbest and most frustrating interaction I've ever experie"
