"I want to preface this by saying that I generally only write positive reviews unless I’ve had a very poor experience. I hadn’t been to Mallorca in at least a decade, so my family and I decided to go today. I have such fond memories of the food and the entire experience. But WOW, was I disappointed this evening! The food was a B+ at best. I enjoyed the garlic shrimp appetizer and the salad. However, the paellas were just ok. I needed to add a good bit of salt for the flavors to come together. They say they are known for their paella, and it was very underwhelming. The service was what really made me write this review. We were seated at a table by a gentleman who ended up being our server. When only one person ordered a glass of wine, despite 3/4 of us ordering a beverage other than water, the server negatively changed his attitude toward us. This wasn’t surprising, as this happens to us often. I originally ordered the vegetarian paella. However, after seeing that the price of the vegetarian paella was the same as the more elaborate “paella Valencia,” within minutes, my family member stopped our server to ask to add chicken and chorizo to my paella. There was a lot of confusion about specifically what we were asking for, and the server left the room in a huff, saying “Oh my god” in Spanish loudly. He came back to clarify what we wanted, but was pretty rude. Following this, we asked for more bread two times. Finally, the server brought it. Then we asked for more butter. He came back and threw the butter plate on the table, and I promise I am not exaggerating. The next time we spoke to our server, one of the people in my party couldn’t hear what he was saying, and, as such, said “what” a few times. As the server walked out of the room we were dining in, he was mocking this person, saying, “What?,” in a rude, sing-songy tone that was obviously meant to be mean. After that, a different gentleman who was helping our server asked if we needed boxes and we did. When he brought them to us, he very quickly shoved the to-go containers directly in front of one of my family member’s faces, which was completely unnecessary and felt hostile. After what we experienced with our server, we paid and asked a third person who brought back our check if we could speak to the manager. Well… turns out that our server was the manager. It makes sense why the service was so bad if this is how low the manager sets the bar for service when he serves tables. Based on the fact alone that the manager treats patrons like this, I would highly recommend not going to this restaurant, and I will not be returning in the future. It’s too bad because this used to be one of my favorite restaurants."
Lamb Shank
