"The sausage hero barely had any meat on it — it looked like less than a full sausage's worth. And as you can see in the pictures, the chicken cutlet in the hero consisted of two strips of compressed chicken on each side of the sandwich. It had the same texture as McDonald's chicken nuggets. One of my family members called to discuss our experience with the manager, but instead, we ended up speaking with the owner, who proved to be very difficult to deal with.
He began by arguing that the chicken wasn’t pressed, suggesting instead that the texture was due to some sort of injection, as if that provided a better explanation. But the photos clearly tell a different story. After a prolonged back-and-forth, he inadvertently revealed that the chicken wasn't genuine when he said, "No other place can take real chicken, pound it out, and serve it for our prices." He went on to say that their distributor referred to it as chicken cutlet, so that’s what they call it.
The worst part was when he stated, "You tell me where on the menu it says your satisfaction is guaranteed." Such a disgusting attitude from someone serving equally disappointing food."
