"My family of seven has dined at Pizza Factory a few times, and we've consistently had a good experience. While it may not be extraordinary, it's enjoyable enough for us to return. Unfortunately, the smell in the lobby and outside is quite unpleasant, reminiscent of sewage. The restaurant's layout isn't ideal, with the lobby often being empty and no staff present to greet us, though they do usually appear within a minute. A couple of times, we've encountered waits despite there being several empty tables, likely due to short staffing.
During our most recent visit, our waitress, Morgan (or maybe Megan), was exceptional—she was friendly with a vibrant personality, engaged well with our kids, encouraged them to order for themselves, and made them feel special. She was attentive to our needs, taking care of drink refills and other basics without us having to ask.
My wife and I shared the garlic chicken pizza and Fettuccine Alfredo pasta. The pizza was fantastic and definitely comes highly recommended, whereas the pasta didn't meet our expectations—the noodles were sticky, and the Alfredo sauce tasted pre-packaged. The children's meals are a great value; each of our kids had a personal-sized pepperoni pizza, a garlic bread twist, and a fountain drink for about $6 each. We also tried the "Never On Sunday" cookie and ice cream dessert, which was a bit too melty and messy for our taste, though it wasn't unpleasant. We'll be back soon to explore more of the menu."
