"What bothered me most about this experience was that the manager never came over to apologize for the service issues caused by the kitchen; that responsibility fell solely on our friendly server, who had nothing to do with the problems. At the very least, the manager could have addressed the issue for my colleague, who had just finished a 13-hour shift and left with his boxed wings. As a dedicated Google reviewer, I take my role seriously, especially when traveling. I usually refrain from writing negative reviews unless I visit a place twice, as all restaurants can have an off night. However, there is no excuse for the number of mistakes we encountered, and it was disappointing that no manager took a moment to acknowledge or apologize for such poor service. Despite everything, we each spent an average of $30 and tipped the server well."
