"I was surprised when they insisted I needed to bring the rice back for a refund, even though they didn't require my card to charge me twice earlier. At that point, I had already thrown the rice away, but they wouldn't process the refund unless I brought the rice in. I offered to send a picture, but that wasn't sufficient for them. Eventually, I had to dig the rice out of the trash and take what I could back to the restaurant.
Not only was I dealing with the bug in my food, but I also wasted my time driving back to Oakwood to return the rice. When I got there, they claimed my refund had already been processed, which left me questioning why I had to make the trip in the first place. It felt like a significant waste of my time and gas, which was the most frustrating part of the experience.
Service: Takeout
Meal Type: Lunch
Price per person: $1–10
Food Rating: 1"