Leo Roll
Sushi Tokyo Chelsea

Sushi Tokyo Chelsea

121 W 19th St, New York City I-10011, United States

Sushi • Asian • Casual • Japanese


"We recently ordered 2 sushi platters (one large and one medium) from Sushi Tokyo for a family gathering we were having. Ordered about a week in advance so this was not a rush effort and we could arrange for delivery through them in a timeframe we planned to enjoy the sushi. The staff we placed the order with at the store were friendly and helpful.What we expected was excellent sushi presented in appealing looking platters that our family could enjoy as soon as we placed the trays, removed the plastic dome tops and put out the utensils, soy sauces etc. We got the first part.....sushi that was excellent overall. I'd rate it 4.5-5 stars if it were just the sushi. However, what we also got were platters that were likely attractive when prepared at the restaurant but by the time we got them one half of the platter had slid over and almost congealed with the second side. Guessing that they had been forced into the insulated delivery bag and tilted enough for the individual pieces to slide to one side. We had to rearrange the sushi and of course it was never going to be as nice as it was had it been delivered with the care we expected. Here's the really irritating part though. A few days later, my wife and I were in the vicinity of their location on West 19th Street so we decided to drop into their store to relay this and show them the photographs we took so they know what happened and could take steps to avoid such mishaps in the future. The person at the counter told us that the owner was not in but took our phone number so that we would get a call to discuss this. Ten days later we're still awaiting their call so thought I'd reach out to him/her and the larger community with this review so people are aware of the potential pitfalls of ordering for delivery larger orders and the apparent lack of responsiveness and/concern on the part of the management there."