"The waitress appeared to be frustrated with the errors and abruptly took the checks from us when we pointed out they were incorrect. We then had to wait an additional ten minutes to receive the correct bills, but unfortunately, even the "correct checks" were still wrong. The waitress seemed annoyed with us, as if we were at fault for the mistakes. At one point, a manager approached us to address the issues and explained that the delays were due to a computer malfunction. While this could have been understandable, it would have been better if they had communicated this to us sooner.
We voiced our frustration about the repeated inaccuracies with the bills. However, the manager dismissed our concerns by saying, "I don’t need a lecture," which abruptly cut off the conversation. After more than 30 minutes of attempting to settle our bill, we experienced truly subpar customer service. I had high expectations for Marleys, but it turned out to be one of the most disappointing dining experiences I've had. As a college student working in the food industry, I understand that mistakes can happen, but I can’t help but feel that if there were more experienced staff on hand, the situation could have been handled much more effectively. I've never felt so disrespected as a paying customer, especially given my age."
