"I just placed a pickup order online, and while the food is good, they really need to improve their customer service. When I walked in, there were three people at the counter waiting to order, and the staff member completely ignored us. She didn't acknowledge anyone or say she'd be with us shortly; in fact, she didn't even make eye contact and just continued with her tasks. After a few minutes, the other customers walked out, but since I had already paid, I had to wait. There was only one other customer eating, so I finally had to say, "Excuse me, I'm here to pick up an order." All I got in response was, "What's your name?" I took my order back only to find they had given me the wrong fries; the receipt stated regular fries, but I received Cajun instead. I don't think I will be returning anytime soon. Also, the floor was extremely slippery, and I almost fell because there seemed to be grease or something near the back door, especially since it was raining today. They could have easily faced a lawsuit over that."