"The owner made a mistake with our sandwiches, which we didn't realize until we got home. We had ordered one sandwich with bacon and the other with Taylor ham, but instead, we received one with sausage and one with Taylor ham—yet the Taylor ham was on the bagel that should have had the bacon. Naturally, I called the restaurant to report the issue and see about a refund since we don’t eat sausage. When the owner answered, he was not happy to hear from me. He initially became defensive, insisting that our order could not have been wrong. I pointed out that perhaps we received someone else's order since we were the only ones there, as the previous customer had left before we got our food.
Eventually, he begrudgingly acknowledged that he might have made an error but then made a strange remark about how I could eat bacon and Taylor ham but not sausage. I couldn't understand why my dietary preferences mattered to him, and I felt his comment carried a judgmental tone, perhaps suggesting something about my religious beliefs. However, my reasons for avoiding sausage are personal and really shouldn’t concern him.
He refused to issue a refund unless I returned the bagel, to which I replied that I would come back next week with it. This didn't seem to please him; I suspect he wanted the sandwich back to either reuse or resell it, which is unappetizing!
In disbelief over how I had been treated, my husband returned to the restaurant, but guess what? The owner had left for the day. It seems he’s all talk but flees when confronted. This owner really needs to hand over the reins to his staff, as his attitude is more damaging to his business than any mistakes his employees might make.
The staff were kind and understanding when my husband returned, acknowledging our frustrations about the incorrect order. As for the owner, if you’re reading this, it might be time to seek therapy. You have some serious issues to address, and it’s clear from various reviews that many people share similar complaints about you. You should value the staff you have, as I really can’t comprehend how they tolerate your nasty demeanor."
