"Been to Alicias' many times, ordered online many times never a complaint. This evening I order online for delivery and countdown to extreme aggravation. Order arrives in decent time but 2 items have been omitted. Easy fix, call the restaurant and let them correct the issue. Phone call picked up by machine stating extension 6363 not available and call ends, 10 times in a row (if not more). Boiling by this point, I jump in my truck and head to restaurant to rectify situation, still trying to get then phone call through. Mid-trip I finally get an answer, but too late, I'm beyond mad by this point because the half of my order that arrived is at home getting cold and drying out and now I'm halfway into a drive that I ordered online for delivery to avoid in the first place. Manager answers and the excuse I get is we can't answer the phone because we have so many orders. I guess they never heard of a hold button, answer all calls and place on hold, deal with customer 1 by 1 in order of call receipt. I'm told that the remainder of my order will be ready by the time i get there. Did I or did I not order for delivery? I get to the restaurant and a server expects me to just accept my order and be gone but I request the manager and get nothing more than my fault, sorry. I know mistakes happen, but this manager made no attempt to make anything right other than the order. Half of my meal is at home and cold, and I had to drive to a restaurant that I had already paid a delivery fee to for this poor experience. Again, still great food but hard to enjoy with the sour taste of the manager experience. The date of visit selection is not specific enough so; my unplanned visit was 1/9/22 around 7pm."
Lobster Enchiladas
