Lunch Fish And Chips
Raizes Churrascaria

Raizes Churrascaria

139 Nassau Ave,NY 11222-4004, United States, Brooklyn

Full • Seafood • Catering • Portuguese


"My experience wasn't the best at this restaurant and here's why. I made a reservation here for a family get together and we were all supposed to have dinner together. We had about 20 people but 2 extra came. There was not enough chairs for everyone at the table they set up, so I kindly asked the owner for a few extra. She was very upset and started to yell at me. She told me they don't have any extra chairs and it isn't her problem but mine because we have 2 extra people. The only solution she thought of was to seperate us. Half of my family had to sit all the way across the restaurant. After, we were waiting on our food for 2 hours. A few family members were frustrated because it was taking so long and left. The kids were also starting to get annoyed so they asked our waiter when it will be served, he said soon. It got to the point I was so upset, so I asked the owner about our food. She said we never ordered anything... 10 minutes later AFTER 2 HOURS OF WAITING! our food magicaly was served. Keep in mind, the other half of my family that had to sit across the restaurant, ordered their food at the same time as us and received it much faster than where I sat. Additionally, this restaurant is heavily under staffed. They had a total of 3 waiters and one of them was the owner. They don't have extra chairs and they don't have extra waiters. That day the restaurant was filled with people, reservations back to back. I would like to shout out one of the waiters though, Benny F. He was awesome. I felt bad for him though because of how unorganized the restaurant was. He understood the problems we had and tried his best to help. He was also great with the kids. When the kids started to get upset because the food was taking so long, he was really kind to them unlike the owner. I was also upset with the bartender, one of my family members had a few beers. The bartender was upset for no reason and said he was drinking and ordering more too fast. We were all there just to have a good time. After the bartender said that, my family member told him it's none of his business how much he drinks. The bartender is here for him and his job is to serve him. The bartender replied and said it's his business, overall he was nasty just like the owner. In addition, the restaurant knew they had alot of reservations that day. Some of the menu items were not available such as filet mignon. Me and all of my family members are not recomending this place to anyone, there are many other restaurants around the area, I'm sure their owners are much nicer.Kid-friendliness: The owner was not happy about my sister in law bringing her stroller into the restaurant."