"The Cheesecake Factory has always been our go to place for lunch when we happen to be in the area which was recently the case. We sat at the bar as usual. We have never had a bad experience with a server at the bar, but on this visit that changed (7/28/2022). The server, at first, seemed somewhat friendly and attentive. But, as time went on, she was sullen, seemed angry, unhappy, and overall looking like she wanted to be some where else. She never asked us at first if we wanted bread. We eventually caught her eye and asked for some. Then our lunches came and that server asked if we wanted bread and we said yes. Several minutes later the bar server came with the bread and practically threw it on the table. Never asked us if we needed anything else (we would have asked for some salt and pepper if she had paid any attention to us), or said to enjoy our lunch. She never came back to ask how our lunches were. Never asked if we were good with wine. When finished she took our plates away and never asked if wanted anything else. When she brought back our credit card slip to sign, she put it on the table without even a thank you or have a nice day. Maybe she was upset because we asked the food server for bread also. But that is not a reason to treat us in an unfriendly manner. OK...understand that folks can have a bad day for whatever reason. But do not take it out on the customers. Additionally, my husband said that in the men 's room, one of the soap dispensers was empty, the other one was broken. This particular Cheesecake Factory needs better management in ensuring the rest rooms are not out of soap (and have workable dispensers), as well as coaching employees to be friendly to their customers."
