"I went inside to discuss the situation with him and explained that we were dining just outside. He insisted that I should have presented the text at the time of ordering. I pointed out that the message didn’t specify this requirement; it only stated that it was valid for orders over $20. I could understand if this was a case of returning later, but given that our conversation was private, it felt unreasonable.
To prevent any escalation, I requested to speak with a manager or someone else, and that’s when he revealed he was the owner’s cousin, which he took pride in, saying it gave him authority. His dismissive demeanor was marked by a smirk as he said, “Maybe next time.” I responded firmly, “No, there won’t be a next time.”
While it was a minor issue, he made a big deal out of it, especially considering we are loyal customers who have spent a significant amount of money there over the years. The food is average, and the drinks are forgettable, but we’ve tried to support local businesses during these uncertain times, even tipping during the period when indoor dining was prohibited.
Sadly, this experience left a bad taste, especially after seeing him sneeze into his hand while taking someone else's order and then handling food. It was an unnecessary conflict that could have easily been avoided. Respecting customers is essential."
