"Our server, Brook, took our order in a timely manner. We requested our drinks without ice, and while she got mine right, my husband's drink came with a full glass of ice. She promptly took it back to fix it. During our meal, she checked on us only once after bringing our food.
When we asked for the bill, we also requested the military discount. We paid with a gift card and $20 cash to cover the remaining balance. However, when she returned with our change, she only brought two $5 bills, while our expected change was $10.55. Noticing the discrepancy, we asked another waitress in the area to call Brook back to our table.
When Brook arrived, the other waitress was still present. Upon explaining that we were expecting the additional 55 cents, Brook reacted defensively, questioning why we wanted the small amount while standing right in front of us. In hindsight, we should have involved the manager at that moment. It felt as though she had taken the 55 cents from us.
According to our receipt, she should have returned the full amount of change and allowed us the option to let her keep it. Initially, we intended to leave an $11 tip; however, after discovering the incorrect change and experiencing her attitude, we reduced our tip to $1.55. We have since addressed this issue with the manager.
Having worked in the service industry myself, I understand how challenging it can be, and I usually tip well. However, I have always ensured to return the correct change to customers. In my opinion, failing to do so would amount to taking from the customer."
