"The first time I went to this restaurant it was empty, it was a week night and my friend and I were seated immediately upon arrival. I thought the service was alright so I decided to come back again, this time I came back with my two children on a Friday night. Firstly, there is no sign posted outside the restaurant that we need reservations on Fri., Sat. and Sun. at the restaurant. I walked in with my children, no one came up to us to help us, no one told us how long our wait would be, no one told us upon our arrival we needed a reservation. I waited on the side with my children for over 15 minutes, people were leaving the restaurant and there were available seats. I just stared while everyone was leaving the restaurant. After 15 minutes, a woman came up to us and said we needed reservations. I did not know this and no one informed me of it. Then she said don't worry I'll get you a table in 5 minutes. I waited for another 15 minutes with my children who were hungry and tired ... still nothing. Some other people walked in the restaurant, immediately a waiter went to help them, and they were immediately seated...I got upset and I told the waiter this is not right. I was never informed I needed reservations and I am sitting here with my two children no knowing when I would get a table...I have never been so insulted at any restaurant. They did not whole heartily apologize and I called back and told the woman who was supposedly getting me a table in 5 minutes, that I left the place with my kids. I informed her at how insulted I am...and I will never come back to a place that has lousy service. I thought they were alright, but I guess I misjudged the quality of service this place has."
