"My recent visit to Nue left me with mixed feelings about the overall dining experience. While the ambiance and food quality were commendable, certain aspects of the service left much to be desired. One notable aspect that caught my attention was the inclusion of both a service fee and an automatic 20% gratuity. While I don't mind paying for exceptional service, it raised my expectations for the level of service I would receive. The transparency in fees is appreciated, but it also set a high bar for the service quality that, unfortunately, was not consistently met. On the positive side, our main waiter on Sunday demonstrated professionalism and efficiency. He was attentive, knowledgeable about the menu, and provided timely service throughout the meal. His efforts significantly contributed to our positive dining experience. However, the same cannot be said for the other two servers, both of whom were ladies. Their service was noticeably lacking in comparison. It seemed as though they were either overwhelmed or disinterested, resulting in a less-than-satisfactory experience. Our requests were met with delays, and their overall demeanor did not align with the level of service expected, especially given the additional fees imposed. It's important to note that while patrons may not mind paying service fees and gratuity, the expectation is that the service matches the financial commitment. Unfortunately, this was not consistently achieved during our visit."
