"We paid for our meal with a credit card, and without my knowledge, the staff charged my card four times, resulting in four separate full amount charges. After reviewing my bank statement, I called to explain the situation. Jessica took all my information, assured me she would fix it, and promised to call me back. However, I never heard from her. On the second day, I called again, expressing my desire to resolve the issue, but was told it would take until the third day to address. On the third day, I called once more, but I could hear someone in the background refusing to follow up on my case."
