"Beyond the financial loss, we faced significant inconvenience, as both my spouse and I had to miss work, and our children missed school. We raised this issue with the manager, who initially expressed sympathy and promised to address the situation by offering a credit. However, after further discussion, she informed us that the owner refused to provide any compensation. The manager suggested we file a claim with their insurance company, implying that we had insufficient coverage. This was not only insensitive but also irrelevant, as we do have insurance.
I conveyed my confusion and disappointment regarding the inconsistent information from the manager and emphasized the distress we experienced. It’s disheartening to see how your establishment handles customer complaints, especially when the problem clearly stems from your oversight. I cannot recommend this restaurant."
