"We ordered takeout on a Monday night, choosing the lobster roll, the chicken sandwich special, a cobb salad, and a few desserts. We were told it would take 20-25 minutes. However, an entire hour later, my partner had to wait in the lobby for 50 minutes before the bag finally came out of the kitchen, completely sealed with a staple.
When we got home, we found that several items were missing: there was no salad dressing, no ice cream, and no fresh whipped cream as advertised for the desserts. The only item that was warm was the lobster; the French fries were cold, hard, and stale, with one of them being completely raw. How does that even happen? Was my order dropped and then picked up off the floor? It’s alarming how you could have one raw fry mixed in with the cold, stale ones.
The chicken sandwich was barely palatable, featuring cold, congealed cheese on top of rubbery fried chicken that tasted like it had been overcooked and stored in the refrigerator since Saturday. The arugula was stale and yellowed. If there were supposed to be onions on it as claimed, I certainly couldn’t find any, and the entire sandwich was stone cold—considerably colder than room temperature. Given we waited an hour, we expected everything to come out of the kitchen hot and fresh!
The manager did apologize, explaining they got really busy and that it happens. She promised to refund our $80 bill. After looking at previous reviews, I see we’re not the first to complain about the chicken resembling a hockey puck! I've had much better fast food chicken at highway rest stops than this.
We've enjoyed good food from Conrad's in the past, but it would be wise for them to implement some quality control before handing over takeout orders. Clearly, they lack operational standards when they get busy."
