"Well, this is definitely one of those spots you must check out while you're in town. I understand the low ratings due to poor customer service, but the food is incredible. Personally, I’d take a delicious sandwich over attentive customer service any day. If that makes sense to you, then this is the place to be. Just be prepared to be patient, and your taste buds will be grateful. I never expected a place with a name as unexciting as Jon Smith to impress me, but I encourage you to give it a shot!"