Milk Chocolate Thick Toast
85°C Bakery Cafe

85°C Bakery Cafe

35201 Newark Blvd, Newark, CA 94560, United States

Cafe • Bakeries • Desserts • Taiwanese


"Sharing a rather disappointing purchase experience. I called into the store in the morning to place an order for an 8 Mango Brûlée Cake. As advised by the representative, I place the order online instead for pick-up at 5:00 later that day. The order went through and my credit card was charged instantly, An order confirmation email followed shortly. Everything indicated a successful order. However when I went to pick up the order at 5:00 PM, I was told that the order was cancelled at around 4:50 PM due to unavailability of the cake. So basically the order was cancelled 10 minutes before the pickup time! The email for that cancelled order arrived AFTER I was informed of the cancellation verbally while at the store. It was for an event and I was dreading the utter embarrassment of returning to the event without a cake. Apparently there was one other Mango Brulee cake available in the back but that was assigned to someone who ordered the cake after I did. I think the cashier understood my plight and tried her best to arrange a cake for me. At one point I was offered 10 cut slices as a replacement not an option for a celebration involving the ceremonious cake cutting After around 30 minutes of back and forth the final solution was to pass on my situation to the unsuspecting customer who ordered the cake next (which I think happened to me in the first place). Glad that I got the cake but sad that the customers had to go through this confusion. Next time I would like to know if my order has been cancelled with enough notice so that I can make other arrangements!!"