"Initially, a gentleman seated us indoors, but it was uncomfortably hot and humid, which is certainly not ideal for summer dining. I couldn't understand how anyone was able to eat in such heat. When I politely requested a table outside, he nodded but then never returned to our table. We ended up waiting and asking other staff for assistance with our seating, but we were completely ignored.
Though the outdoor tables were full at first, a few were becoming available as we waited. I finally had to step outside and speak to someone who I believe was the manager, who was clearing tables. She hesitated but eventually nodded to allow us to sit outside. Mind you, we were only a party of two, and I didn’t want my mom, who was really struggling in the heat, to endure that uncomfortable indoor environment any longer.
Finally, after waiting another 25 minutes outside, our waitress completely ignored us and attended to the tables beside us instead. There was no apology and she didn’t even acknowledge us! By this point, we were starving and becoming very frustrated. I had to call her over directly just to take our orders and bring us water. She almost ignored me the first time I called her over too. Honestly, she seemed annoyed, and I believe her name was Laura. Her attitude was quite rude!
This experience was not at all customer-friendly, and I hope the staff can improve their service skills in the future!"
