"We were very frustrated after our experience and called back immediately, but the person who claimed to be the owner or manager made it difficult for us. When I asked if he was the manager, he hesitated and replied, "Yeah, I guess," which felt dismissive. For a small pizza that cost $30, I expected it to be cooked properly, not burnt with a hard blackened crust. Additionally, the Italian sausage was excessively salty.
We were instructed not to touch the pizza, but we wanted to see how it looked, so that was impossible to follow. My husband tried a slice first and found it nearly inedible, which only added to our disappointment. The customer service was terrible. They sent another pizza, but the delivery driver insisted on receiving a tip, even though we had already paid a $7 delivery fee for a ride that took only five minutes. It felt inappropriate to be pressured for a tip given the poor quality of the food.
At $30 for a small pizza, this place is definitely overpriced. I would rather go to Old World in Elmwood Park, where I can get a large pizza for the same price. Overall, this restaurant is not worth it—rude customer service and overly salty pizza. We ended up throwing it away! Proceed with caution if you decide to order here. I highly recommend Old World Pizza in Elmwood Park; they truly deserve five stars. Unfortunately, we didn't go there this time and ended up wasting our last $30. I can't recommend this place to friends or family."
