Muffins & Muffies
Panera Bread

Panera Bread

2930 Festival Way, 20601, Waldorf, US, United States

Soup • Casual • Salads • Coffee


"One of my good followers asked me to check out Panera Bread's new chicken sandwich. I obliged. I hadn't been to this spot in YEARS, so going back was definitely my pleasure. I also wanted to see what that Mac n cheese was hittin on...Let's GO!! . Where I am: @panerabread . Location Reviewed: 2930 Festival Way, Waldorf M.D. . Menu Includes: Artisan Bread's, Breakfast Sandwiches, Soufflés, Parfaits, Fruit Cups, Oatmeal, Coffee, Hot Tea, Hot Chocolate, Pastries, Soups, Bagels, Cream Cheese, Cupcakes, Brownies, Pizza, Salads, Bread Bowls, Craft, Canned Beverages. . Items Reviewed: Their Signature Take Chicken Sandwich seared chicken breast with parmesan crisp, emerald greens, garlic aioli on a brioche bun $9.79 with chips . DECENT. It was good, but lacked flavor, even with the crisp, aioli. Their Signature Spicy Take Chicken Sandwich with Buffalo sauce, spicy dill pickle chips, emerald greens on a brioche bun $9.79 with a fruit cup . DELICIOUS!! This sandwich was much better spicy. And their spicy isn't hot. The fruit cup was DELICIOUS as well!! Their Toasted Steak White Cheddar grass fed beef with aged white cheddar, pickled red onions, horseradish sauce on ciabatta $9.79 with the cucumber, tomato salad-DELICIOUS . LIKE THAT!! Flavorful, meaty with some kick, and the ciabatta was perfectly toasted!! Their Small Mac n Cheese Bowl with a French baguette $5.29 . DECENT. It didn't taste fresh. Their Frozen Strawberry lemonade $3.09 . LIKE THAT!! Refreshing, flavorful, tasty!! Their Frozen Caramel Cold Brew $4.49 . STAMP-according to my son but he's right, I've had it before !! . Customer Service: Excellent . Online Navigation: Easy . Parking: Plentiful . Recommendations: Get that Toasted Steak white cheddar, with the cucumber salad a frozen strawberry lemonade!! =STAMP =LIKE THAT =DELICIOUS =DECENT =PASS =NAH #Bigschlimsreviews"

Panera Bread

Panera Bread

120 Highland Ave, Needham Heights, MA, 02494, United States

Salads • Seafood • Bakeries • Catering


"Extremely unpleasant experience marred by the rude attitude and behavior of the General Manager, Kelsey Cappello.On the morning of 11/4 around 9:30, I entered the Panera Bread location with the expectation of receiving the warm and friendly service that Panera is known for. Unfortunately, my encounter with Kelsey Cappello was far from the positive experience I had hoped for. From the moment I approached the counter, her demeanor was unprofessional, unwelcoming, and disrespectful.I ordered two bagels with cream cheese and was waiting by the pick up counter. One of the employees asked me what I am waiting for and asked me to wait over the mobile pickup where Kelsey is standing by. I went there and showed her the receipt confirming with her that this is the right place to wait for my order. She pointed me back to where I was and command me to wait there, “no, go wait there.” . I told her someone else just asked me to wait here. She pointed to that direction again “wait over there” she said, without any explanations. Moments later, I was handed with a bag with two tubes of cream cheese with no bagel at all. When I came back and ask, I was told that this is what I was ringed for. I was like if the register misheard my order, why bother asking if I want plain bagel and if I want it to be toasted?In the end, I got my bagels. There is no apologies whatsoever from the start to the end by Kelsey. She spoke to me in a condescending tone, and it was clear that she had no interest in providing the level of service that I, as a customer, deserved.I believe that such behavior from a General Manager sets a poor example for the entire team and reflects poorly on your company as a whole. It is disheartening to witness a key representative of Panera Bread treating customers in such a discourteous manner.I strongly urge you to address this matter promptly by conducting a review of Kelsey Cappello's conduct and providing necessary training or corrective action.Feel free to contact me for more information about the situation."

Panera Bread

Panera Bread

1401 Washington St, Hanover, MA, 02339, United States

Salads • Bakeries • Catering • Sandwiches


"Whoever is in charge of operations here should be thoroughly embarrassed. I visited on a Saturday around 1 PM and placed an order using their kiosk, which promised a text notification when my food would be ready. Like other Panera locations, they have an electronic board to show the status of orders. However, I didn't see my name listed. After speaking with some other patrons, it became clear that their names were missing too, regardless of whether they ordered through the kiosk or at the counter. It seemed like the board was only showing orders made via the app. As I looked around, I noticed that nearly every table was empty, and the number of people waiting at the pickup counter was increasing, visibly frustrating those waiting. I saw at least three different customers ask the staff about the status of their orders. It was clear that the staff was overwhelmed and not prepared for the lunchtime rush. Once my wait time reached 30 minutes, I went to the register to request a refund. It took them a while to locate my order because so many orders had come in after mine, and I noticed a couple of other customers follow my lead and seek refunds as well. This franchise location needs better management, more effective training, and likely additional staff during busy hours. If they expect longer than usual wait times, they should communicate that to their customers. In the end, I went across the street to Wendy's and received hot food within two minutes of placing my order."