Mushroom And Swiss
Pickett's Village

Pickett's Village

2208 Millburn Ave, Maplewood, United States

Fish • Pasta • Cheese • American


"I tried this establishment since it’s opening and the service is severely lacking in skills. Our waiter wasn’t able to speak about flavor profiles of the cocktails. When placing our meal order, we requested flour tortilla for their tacos. When order came out, we mentioned that the tacos had been placed on corn and his response was “it only comes this way”. If he had stated that earlier, the fiber would have chooses differently. The lack of service was so apparent, we requested to speak to the manager. The manger arrives without saying his name nor did state “how may I help you”. The manger stood there and said hello. And it was just awkward. He did offer to remake the plate; but enough time had passed and my friend was starving. Instead of checking on us as we were almost the only 1 of 3 tables, no one checked in. Upon paying, we asked our waiter to just call out the names on the credit cards and his response was “I have to clean”. In the time the waiter stated that, he could had read/passed out the receipts. We asked for a manager and this time the assistant manager came to our table and this time we were just horrified about the lack of professionalism. She did comp the tacos; but if you have to speak two times to management for lack of customer service, there is an opportunity to enhance staff training and an opportunity for the manager to just check-in and take care of the table himself. Do not know if I can recommend this establishment as service and management style are not consistent with what a restaurant that wants longevity."