"I asked him to hold on while I discussed this unexpected request with my husband. I was taken aback—what kind of establishment calls a customer to ask for a larger tip? I then asked if I could add the tip through the app, but he said, "No, the app has nothing to do with us; you have to give the tip to my delivery guy." I realized then that he expected cash, and I explained that I didn't have any.
He interrupted me mid-sentence, saying "No problem," and when I asked if I could cancel the order because I couldn't pay in cash, he rushed me off the phone, saying "Okay, no problem," before hanging up on me. I was shocked—First, I was asked for more money, then I was cut off, and finally, the person on the line seemed annoyed because I didn't have cash.
If my delivery address was too far, that’s not my fault; they need to clarify their delivery zone. Overall, it was a very frustrating experience with terrible service."
