"I didn't want to believe the other reviews because I used to love this place. Unfortunately, Chef Nancy would cry herself to sleep if she ate at her own restaurant. The manager needs to learn from Will Guidara and read Unreasonable Hospitality. The service and attention to customers is abysmal. 1. There were two tables occupied. Ours and a two-top. No one was there, but there were five servers on the floor. So why did we have for water three times? 2. Ordered the branzino. Asked the server if someone can remove the head for us. There were 6 diners in the entire restaurant and yet the chef said he wouldn't do it. I've eaten around the globe and whether in a Michelin restaurant or casual Mexican restaurant, I've always had a fish deboned with ease. Even if that is the policy (which they stated) there were two chefs and three line cooks doing nothing in the kitchen. 3. We ordered the beet salad and noticed what I thought could be nuts. Our guest has a nut allergy so I asked our server to clarify what the topping was. Never replied. 4. The oven was broken. I get it, things break. But according the reviews I read it was already broken for the entire week. So 1. Let's guests with reservations know that dishes aren't available prior to coming. The lasagne was made in the hearth and came out so black, it looked like a charred brick. The two stars are for the salads (which are always delicious)."
