"The coffee shop is great, but the wait time and service are terrible. We had to wait 30 minutes to order two lattes and another 30 minutes sitting on very uncomfortable seats for our order to arrive. When I expressed my concern to the employee delivering the order, he simply said that the restaurant was busy. I told him that was not an acceptable response, but he repeated the same answer as he walked away. I observed their service closely and noticed there was no sense of urgency in serving customers. This is why we only go there once every couple of months. This issue could easily be resolved by having faster staff and more registers taking orders."
